Standard Cancellation Policy
We have a 25% non-refundable deposit/cancellation fee. Your trip is transferable until 72hrs before your departure. No-shows will be charged in full.
Outer Island Excursions may cancel trips due to weather or unforeseen circumstances. If this happens, you will be refunded in full.
If you do have to cancel within 72 hrs of departure, you will be charged 100%, unless we are able to resell your tickets.
Please remember that if you need to cancel or reschedule the activity for any reason, you can call (360)376-3711 or email at email@example.com.
Private Charter Gratuity Policy
For all private excursions over $2000, an automatic gratuity of 10% of your charter price will be added to your reservation, unless opted for a higher gratuity amount.
Whales Guaranteed Policy
On our 3 to 4 hour ticketed Whale Watch Tour, if you do not see whales you will be given a standby voucher for a free tour. This voucher will never expire. Vouchers are non-transferable. This standby voucher allows you to ride free if all seats are not filled on a sailing, this voucher can also be redeemed as a 50% off voucher for secured, reserved seating.
On our 3 to 5 hour Orca Only tour, if you do not see Orca whales then we offer a 50% off voucher to join us for a second trip or to ride again free stand by. This voucher will never expire. Vouchers are non-transferable. This standby voucher allows you to ride free if all seats are not filled on a sailing, this voucher can also be redeemed as a 50% off voucher for secured, reserved seating.
Private Charters do not guarantee whale sightings. The 3 hour duration private charter has an 80% success rate of sightings, the 4 hour private charter success rate for sightings is closer to 90%.